Refund policy

We offer a 3-day return/replacement policy, which means you have 3 days from the date of receipt to request a return/replacement. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, you can contact us at gopalraj.akp@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at gopalraj.akp@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right Don't forget to make a video of unboxing the product.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products such as special orders or personalised items.  Please get in touch if you have questions or concerns about your specific item. 
We do not exchange products if the customer has ordered the wrong product.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

What are the conditions for Replacement or Refund?

As explained earlier, to be eligible for free replacement, return, or refund of any item, the buyer must produce an authenticated unboxing video that can support the buyer’s claim. No replacement claim will be accepted without an unboxing video.

Free replacements or refunds can be requested if the following conditions apply:

  • The item received is physically damaged; you must prove this with a video of unpacking or unboxing.
  • The item received has missing parts or accessories; you must prove this with a video of unpacking or unboxing.
  • The item received is different from their description on the product detail page on Hypewalls.store; 
  • The item received is defective/does not work properly. (You must prove this by a video of unpacking or unboxing)
  • You have 3 calendar days to replace/refund an item from the date you received it.
  • If your refund/replacement is approved, we will initiate a refund to your original method of payment within 24 working hours.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at gopalraj.akp@gmail.com.